Shipping policy

By purchasing from our shop, you are automatically agreeing to these policies and acknowledging that the shipping carrier is solely responsible for handling and delivering your package once it’s in their possession.

OUR POLICY

We do not accept returns, exchanges, or order cancellations. Before making a purchase, please fully read the product description and double check your cart to ensure you know what you're ordering!

Once an order has left our possession and is scanned into the shipping carrier’s system, we are no longer responsible for the package or how long it takes to be delivered.

Any claims regarding delays, lost, stolen, or undelivered packages must be filed by the customer directly with the shipping carrier (USPS File Claim) or by contacting your local post office for further assistance.

If your tracking has not updated in 2 weeks from the last scan, you can file a Missing Mail Search directly with USPS.

TRACKING INFORMATION
Tracking numbers often take 1-2 business days to update, but in some instances it can take about a week. When this happens, the package most likely missed the first scan and won't update showing progress until it has reached the next sorting facility.

After 2 weeks, if your package has never been scanned in and is still listed as ‘pre-transit’ with zero tracking updates, please send an email to sam@littlethingswithsam.com. If your package has been scanned in but shows that it is delayed or arriving late, please contact the shipping carrier directly with any questions.

ORDER ARRIVED DAMAGED
If your order arrived damaged, please send an email to sam@littlethingswithsam.com within 48 hours of delivery. Make sure to include your order number along with photos showing the damage or problem. Please allow 1-2 business days for a response!

ORDER WAS "Returned to Sender"
If the mail carrier cannot deliver a package and it gets returned to us due to reasons like (but not limited to) "insufficient address", the customer will receive a refund for the cost of the items purchased once we've received the returned package. Please note, the refund will not include the cost of shipping since it is non-refundable once a package has been scanned through the carrier's system. If the customer reaches out before receiving a refund and prefers to have their package re-shipped, they will be responsible for covering the cost of a new shipping label.

International orders are subject to additional import taxes or fees which would be the customer’s responsibility.