Frequently Asked Questions
Q: Do you ship to my country?
A: Our apparel ships within the USA and Canada. All mugs and non-apparel items ship within the United States only. Exclusions may apply. Please note that any import fees are the customer's responsibility.
Q: Do you ever offer free shipping?
A: We currently offer automatic free shipping on all mug orders over $100 within the US and after discounts (when applicable). We plan to offer this deal for as long as possible, but it could change at any time without notice or explanation.
Q: How long will it take for my order to ship out?
A: Our current turnaround time is between 3-5 business days, unless stated otherwise in the product's description. Apparel will ship separately from all other products in the shop, but currently has the same turnaround time. You will receive an email once your order is fulfilled, but it may take a day or two for your tracking to update. Our turnaround time is how long it takes before an order is shipped out, and does not include weekends or holidays. The shipping time you see at checkout is the estimated shipping speed of the carrier once an order is on its way!
Q: Problem during shipment. My package is delayed, lost, or hasn't arrived yet.
A: Once packages are turned over to the shipping carrier, we are not responsible for any lost/delayed packages or problems during the shipment process since the package is no longer in our hands. We will always do our best to help, but the best way to find a solution for a lost, delayed, or undelivered package is to contact USPS or UPS (depending on your shipping carrier) directly with your tracking number and explanation of your situation.
Q: My item(s) arrived broken or damaged, what do I do?
A: I am so sorry that this happened! Please send an email to firstname.lastname@example.org (within 48 hours of your order being delivered) with your name and order number along with photos showing the damage/broken item as well as the outside packaging. I will follow up with you to work on how we can get your item(s) safely replaced as well as possibly filing a claim with the shipping carrier.
Q: I put in the wrong shipping address, can you change it?
A: As long as your order has not already been fulfilled, yes, we can change your shipping address in most circumstances. However, if switching to a new address changes the cost of shipping to more than what you previously paid, you will be responsible for paying the added shipping cost. If you cannot do this, you will have the option to still have the order shipped to the original address you entered at checkout or have your order canceled.
Q: Do you accept refunds, exchanges, and returns?
A: Due to the nature of how our products are made, we do not accept refunds, exchanges or returns. If you're looking to cancel your order, please send us an email with your name and order number. If your order has not already started fulfillment, we may be able to cancel it for you, however it is not guaranteed.
Q: Can you combine separate orders and ship them together?
A: In most circumstances we aren't able to combine separate orders together, but you can send me an email and if I'm able to combine your orders I will, however it is not guaranteed. Please do your best to add all of the items you'd like to purchase at that time into one order. If you order items separately, they will most likely be shipped separately.
Q: Will previous design/mug of the month designs that I missed ever come back to your shop?
A: Yes, we sometimes have "random drops" where previous designs will be available again for a limited time. This can happen at random times or around special holidays, so make sure to stay connected (or sign up for our email list) so you don't miss when they're available.
Q: Can you make me a custom design/change one of your current designs for me?
A: We do not offer customized designs/products/orders. The products and designs we have listed in our shop are what's available for purchase.
Q: What are your washing instructions for apparel?
A: We always recommend washing with cold water and letting your garment hang dry for longevity purposes, because every washer/dryer can be different when it comes to the strength of the machine and the temperatures they reach even on the lowest settings. The following care instructions can also be found on all apparel listings:
If you have any other questions, you can fill out our contact form or send us an email at email@example.com.
Little Things With Sam reserves the right to deny service or cancel orders for any reason.