Frequently Asked Questions
Q: How long will it take for my order to ship out?
A: Unless stated otherwise in the product's description, the turnaround time for all non-apparel items is between 2-4 days before it ships out, not including Sundays or holidays. For all apparel, the current processing time is between 3-7 business days. You will receive an email once your order is fulfilled. Please note that once packages are turned over to the shipping carrier, we are not responsible for any lost or delayed packages. We will always do our best to help, but the best way to find a solution for a lost, delayed, or undelivered package is to contact USPS or UPS (depending on your shipping carrier) directly with your tracking number.
Q: Can you combine separate orders and ship them together?
A: Unfortunately, in most circumstances we can't but you can send me an email and if I'm able to combine your orders I will, however it is not guaranteed. Please do your best to add all of the items you'd like to purchase at that time into one order. If you order items separately, they will most likely be shipped separately.
Q: My item(s) arrived broken or damaged, what do I do?
A: I am so sorry that this happened! If your item arrived broken or damaged, please send an email to email@example.com with your name and order number and a photo showing the damage/broken item. I will follow up with you to work on how we can get your item safely replaced!
Q: Do you accept refunds, exchanges, and returns?
A: Due to the nature of our shop, we do not accept refunds, exchanges or returns. If you're looking to cancel your order, please send me an email with your name and order number. If your order has not already started to be fulfilled, I may be able to cancel it for you, however it is not guaranteed.
Q: Do you ship worldwide?
A: We currently only ship within the USA. I apologize for any inconveniences this may cause.
If you have any other questions, please send us an email at firstname.lastname@example.org!