Frequently Asked Questions
USPS Ground Advantage has been taking longer than usual to deliver packages, in some cases taking several weeks. They have also not been consistent with updating tracking, in some cases taking 2 weeks to update where the package is. Please be aware of this! If your tracking has not updated in 2 weeks from the last scan, you can file a Missing Mail Search or File A Claim directly with USPS. We do not have any control over how long it takes for your package to be delivered once we hand it over to the shipping carrier!
We highly suggest upgrading your shipping to Priority Mail or UPS Ground at checkout, when available!
FULFILLMENT TIMES
Cup Sleeves:
3-5 business days before shipping out, not including weekends or holidays.
Apparel, Drinkware, Desk Mats:
3-5 business days before shipping out, not including weekends or holidays.
If you see a shipping speed at checkout, that is the estimated amount of days for the carrier to deliver once an order is on its way, NOT how long it will take for your order to be fulfilled! Those listed are only estimates, not guarantees.
SHIPPING - DELAYS, LOST OR STOLEN
Please click HERE to read our shop Shipping Policies!
DAMAGED ORDER
If your order arrived damaged, please send an email to littlethingswithsam@gmail.com within 48 hours of delivery. Make sure to include your order number along with pictures showing the damage. We will respond within 1-2 business days to assist in figuring out a solution!
RETURNS, EXCHANGES, CANCELATIONS
At this time we do not accept any returns or exchanges.
If you're looking to cancel your order, please send an email to littlethingswithsam@gmail.com with your name and order number. If your order has not already started fulfillment, we might be able to cancel it for you but it is not guaranteed. Please make sure to look over your cart before checking out to avoid any mistakes!
ADDRESS CHANGE
For apparel, desk mat or coaster orders we are not able to change an address once the order is placed. These products are fulfilled from a separate location and begin processing immediately. Please make sure to confirm that your mailing address is correct before placing your order!
For cup sleeve and drinkware orders, please send an email to littlethingswithsam@gmail.com with your order number to see if we're able to change the address for you. If switching to a new address changes the cost of shipping to more than what you paid, you will be responsible for paying any additional shipping costs.
COMBINING OR CHANGING ORDERS
Due to the influx in orders we've been experiencing, we are no longer able to combine or change/edit orders. Please look over your cart before checking out to make sure you have all the correct sizes and quantities before making your purchase.
WASH INSTRUCTIONS
APPAREL - We recommend washing with cold water and letting your garment hang dry for its longest life or tumble dry on low. Do not iron the design or dry clean.
CUP SLEEVES - Gently handwash in cool to warm water with mild soap and then let air dry. Make sure it’s completely dry before using! Due to the manufacturing process of the neoprene material, there can sometimes be a plasticky scent when first opening, but the scent will begin to fade as it’s out of the package and airing out! To speed up the process, we recommend handwashing once or twice using the instructions listed above.
RESTOCKS
Not every design is guaranteed to restock, but if a product says "sold out", you can click on the listing and then click the "notify when available" button to sign up to be emailed as soon as the product is back in stock!
Cup Sleeves often take about a month to be restocked from the date they've sold out. If a design is returning, the most up-to-date info will be available in that product's description. We strive to also keep everyone as informed as possible on our Instagram and through our email list.
EMAIL NOTIFICATIONS
You can sign up for our email list on the front page of our site or by scrolling to the very bottom of this page to find it there. You'll receive occasional shop updates and exclusive discounts only available to our email subscribers!
If our emails are not showing up in your inbox, please check your spam or junk folder. Unfortunately, our emails can sometimes end up in those folders so make sure to check there and change your email settings if this is the case.
If you have any further questions, please fill out our contact form or send an email to littlethingswithsam@gmail.com. Please allow 1-2 business days for a response.
Little Things With Sam reserves the right to refund or cancel any order for reasons including, but not limited to: inventory issues, unforeseen circumstances, lack of response from customer, etc.