Frequently Asked Questions
Q: When will my order to ship?
A: Our current turnaround time is 3-5+ business days. Apparel currently has the same turnaround time but will ship separately from most other products in the shop. You will receive an email once your order has been fulfilled, but it may take a day or two for your tracking to update. Our turnaround time is how long it takes before an order is shipped out, and does not include weekends or holidays. The shipping time you see at checkout is the estimated shipping speed of the carrier once an order is on its way!
Q: I'm not receiving/can't find emails from you!
A: If our emails are not showing up in your inbox, please make sure to check your spam/junk folder! Unfortunately, our emails can sometimes end up in those folders, so make sure to check there and change your email settings if this is the case.
Q: How does your rewards program (Little Rewards) work?
A: Little Rewards rewards you for shopping with us! Once you join, you'll be able to start earning points which can later be redeemed for discounts on future orders (exclusions may apply). Points will expire/reset if you don't earn or redeem your points within 6 months of your last order.
Q: Do you ship to my country?
A: Most of our apparel ships within the USA and Canada. All mugs and non-apparel items ship within the United States only. Please note that any import fees are the customer's responsibility.
Q: My package is delayed, lost, or hasn't arrived yet.
A: Once packages are turned over to the shipping carrier, we are not responsible for any lost/delayed packages or problems during the shipment process since the package is no longer in our hands. We will always do our best to help, but the best way to find a solution for a lost, delayed, or undelivered package is to contact USPS or UPS (depending on your shipping carrier) directly with your tracking number and explanation of your situation.
Q: My item(s) arrived broken or damaged, what do I do?
A: I am so sorry that this happened! Please send an email to firstname.lastname@example.org (within 48 hours of your order being delivered) with your name and order number along with photos showing the damage/broken item as well as the outside packaging. I will follow up with you to work on how we can remedy the issue as well as possibly filing a claim with the shipping carrier.
Q: I put in the wrong shipping address, can you change it?
A: If your order is not already in fulfillment, we can possibly change your shipping address but it is not guaranteed. If switching to a new address changes the cost of shipping to more than what you previously paid, you will be responsible for paying the additional shipping cost. If you cannot do this, you will have the option to have your order canceled, but only if it's not already in fulfillment. If your order is already in fulfillment/we're not able to change the address, it will still be sent out to the address you entered when placing your order.
Q: Do you accept refunds, exchanges, and returns?
A: Due to the nature of how our products are made, we do not accept refunds, exchanges or returns. If you're looking to cancel your order, please send us an email with your name and order number. If your order has not already started fulfillment, we may be able to cancel it for you, however it is not guaranteed.
Q: Can you combine separate orders and ship them together?
A: In most circumstances we aren't able to combine separate orders together, but you can send me an email and if I'm able to combine your orders I will, however it is not guaranteed. Please do your best to add all of the items you'd like to purchase at that time into one order. If you order items separately, they will most likely be shipped separately.
Q: Will previous designs that I missed ever come back to your shop?
A: Possibly! We sometimes have "random drops" where previous designs will be available again for a limited time. This can happen at random times or around special holidays, so make sure to stay connected with us on Instagram (and sign up for our email list) so you don't miss when/if they're available.
Q: Can you make me a custom design/change one of your current designs for me?
A: We do not offer customized designs/products/orders. The products and designs we have listed in our shop are what's available for purchase.
Q: What are your washing instructions for apparel?
A: We always recommend washing with cold water and letting your garment hang dry for longevity purposes, because every washer/dryer can be different when it comes to the strength of the machine and the temperatures they reach even on the lowest settings. The following care instructions can also be found on all apparel listings:
If you have any other questions, you can fill out our contact form or send us an email at email@example.com.
Little Things With Sam reserves the right to deny service or cancel orders for any reason.